Frequently Asked Questions (FAQ)

Payment

When purchasing an artwork click “INQUIRE” to confirm payment, shipping and delivery. Payment is due immediately by debit or credit card and you will be taken step-by step. A flat fee will be added depending on your location. After payment has been made, you will be sent a proof of payment and we will get to work preparing your artwork for shipment. Please note that all prices listed on the website are for unframed works of art, unless otherwise specified.


Shipping

Once payment has been received, shipping within the U.S. will take up to two weeks. We will be in contact to let you know when the work will be delivered.

Artworks purchased by overseas buyers can take up to 4 weeks to arrive, depending on their final destination. Shipping is an additional cost for overseas buyers and will be automatically calculated once you enter your shipping country in the checkout process. Please note that additional import taxes and duties may also apply to overseas buyers.

The buyer has the option to pick up the artwork directly from the artist’s studio at no additional cost. New York-based clients are also able to collect their artwork from our office for a flat fee of $10 (which covers packaging and an admin fee). Collection address: ART SHE SAYS, 132 Wooster Street, New York, NY 10013.


Tax

All artworks delivered within the State of New York is taxed 8.875%. For those who export items outside of the U.S., import duties may apply upon entry of the artwork into your own country. ART SHE SAYS does not accept liability for the correct importation of artworks bought on the platform – it is the responsibility of the buyer to ensure that artworks are imported legally into their own country and that the correct duties are paid.


Returns

No refunds and returns allowed. All artworks are final sale.


Privacy

ART SHE SAYS is fully committed to respecting your privacy and will not share your details with any third parties. If you are on our mailing list, we will be in touch when a new artwork becomes available, but if at any time you would prefer not to receive these updates you can always remove yourself from our list by clicking ‘unsubscribe’ at the bottom of our newsletters.


Editions

Editions are works of art from which an artist produces multiple copies of the same design. Each edition is limited to the number specified on the artwork and in the cataloguing text. For example, if an artwork is listed as 1/30, it is the first edition from a series of thirty of the same design. Once an edition has sold out, an artist will never re-issue more artworks with the same design.


Framing

All artworks sold on ART SHE SAYS are currently unframed, unless specified otherwise. We currently do not offer an in-house framing service, however, we would be happy to suggest external framers at varied price-points. If you would like your artwork framed before delivery, e-mail us to let us know and we would be happy to assist. Please note that additional costs to the framer will apply.